Communication Skills and Conflict Management Birmingham

Communication Skills and Conflict Management

This course will equip you with the skills needed to manage conflict at work, and in everyday situations in life.

Course Overview
Recognising and avoiding conflict:

  • Customer care
  • Communication
  • Reducing conflict
  • High-risk conflict
  • Problem solving
  • Learning from conflict

Training can be conducted on weekends, weekdays or evenings.

Who should take this qualification?
This qualification is aimed at employees who may find themselves faced with conflict or aggressive situations as a result of their work. It is designed to raise awareness of workplace conflict issues and equip learners with the skills needed to manage conflict in the workplace and in everyday life.

Will there be practical exercises?
Yes, this really helps to show learners how to handle typical everyday situations that they may find themselves in.

Can you apply this course to different job roles?
Yes, we have run this course across a number of different roles; from reception staff to area managers.

Assessment: Multiple choice question examination

Duration: 1 day.

Awarded by: Leading awarding bodies